Category Archives: Service

Lexus of Richmond Collision Center Specials

Lexus Technician

Did you know that Lexus of Richmond has a fully equipped Collision Center? Our talented Lexus Certified Technicians and Customer Service representatives have over 85 years of combined experience and offer a wide range of services to assist with your vehicle.

The Lexus of Richmond Collision Center is well-equipped for all situations. They accept ALL makes and models for ALL types of accident damage, as well as all types of insurance. A wide variety of repair services are used, some of which include body and paint repair, dent removals, windshield repairs, headlight restorations, cosmetic touch-ups, and much more. To ensure that the repairs will be cost effective and efficient, the Lexus of Richmond Collision Center also offers insurance claims, written limited warranties, free estimates, CCC Pathways computerized Estimations, digital photo imaging, towing and delivery services, etc. This quality and effort put into the care of your car helps make all repairs virtually undetectable.

A major special happening at the Collision Center right now is $50 off any repairs $200 or over. Take advantage of this offer. It lasts until 3/31/2016! Please download our Lexus of Richmond App from the Apple’s App Store, Android’s Google Play, or the store on Blackberry World for access to the coupon. Check under our “Events/Specials” tab.

If you have any questions, concerns, or would like to set up an appointment with the Collision Center, please call (804)323-7680 or visit here to set up a service.

Lexus Enform Remote App Update

Lexus Enform Remote App

Android users, have you noticed your Lexus Enform Remote app acting strangely or not working recently? This may be because Lexus just released a major update. Lexus Enform Remote V1.2.0 is a new version of the app that has been released for anyone using the Android phone and operating systems. If this update is not done, the older version of the app will not work properly or at all. To update, please go to the Google Play Store on your phone and touch the Menu button (three square dots). This is located in the top right corner of the screen. Select ‘My Apps.’ This allows you to see where the available app updates are, including the one for Lexus Enform Remote.

The update does not affect Apple iPhone users. However, we recommend that you update your Lexus apps often for the proper functionality of the apps and your phone. Lexus is always trying to improve, and we love to keep our customers up to date on technology!

Please remember, the Lexus Enform Remote app is free for the first year after the purchase of your car. Please visit here for information on pricing for renewal. If you have any questions, concerns, or would like assistance with updating your Lexus Enform Remote App, please call (804)323-8000 and ask to speak with one of Lexus of Richmond’s Technology Specialists. Will we give an update if we learn anything new!

Maintaining Your Lexus NAVIGATION System

 TECH TIPS from the TECH GURU

You’ve heard the cliche “If it’s not broke, don’t fix it!”  That makes plenty of sense doesn’t it, but let’s consider something.  Why would you allow it to break or lose functionality?

Maintaining your NAVIGATION/BLUETOOTH system is as important as keeping up with your vehicle’s maintenance.  Think of your NAVIGATION/BLUETOOTH system as your wisdom teeth.  They always seem to let you down at the most inopportune time (i.e. while on vacation, or while traveling in an unfamiliar city).

It is best practice to come into the dealership to have the following performed periodically:

  • Remove old cellular devices from your vehicle’s BLUETOOTH system that you’re not using.
  • Clear out stored PREVIOUS DESTINATIONS that you will never revisit to make room for others.
  • Remove your phonebook contacts from your vehicle and reinstall to ensure your contacts and phone numbers are up to date.
  • Reset your speed dials to ensure you have your favorite contacts are set.
  • Reboot your NAVIGATION/BLUETOOTH system and your cellular phone to maximize connectivity and longevity.
  • Update your NAVIGATION maps with the newest version to ensure addresses you need can be located (fees apply).  Locate new developments, restaurants, streets and malls for cities and states that you travel in, are a few of the benefits the upgrade provides.

All these functions can be performed for you by Lexus of Richmond’s TECHNOLOGY SPECIALIST within minutes at no cost to you (with the exception of the NAVIGATION map upgrade).

If you’re interested in having your NAVIGATION maps upgraded to the newest versions, please feel free to call our BDC Team directly at (804) 323-7695 for pricing and availability.

 

 

 

 

Tech Tip: Utilizing the 2013 Lexus Enform App Suite

From this delivery forward, Lexus will be including the Lexus Enform App Suite in models equipped with the NAVIGATION system.  The Enform App Suite includes apps such as Bing, iHeart Radio, Movie Tickets.com, Open Table, Pandora, Yelp and Facebook Places.  All your favorite apps, located in your favorite spot, your Lexus vehicle.

The Lexus Enform App Suite is compatible with the iPhone, Android and most Blackberry devices.  The App for your smart phone is FREE, available in your phone’s App Store, and easy to use.

For more information please feel free to contact me, Kim Tydings, Technology Specialist at (804) 323-8000!  Thanks for watching!

Melissa Chase – Review on the All New 2013 Lexus GS350

As promised, I finally caught up with Melissa Chase from 103.7 the River to get her review on the all-new 2013 Lexus GS350 and here’s what she had to say.

I challenge you to come by Lexus of Richmond today to experience this magnificent vehicle and others in its class! 

P. S.  Have a safe and happy Memorial Day weekend!  Our showroom will be opened on Monday!  I hope to see you.

The Evolution of Technology – That Was Then!

Dinosaur!

Remember the day when we relied heavily on facimiles, copy machines, carbon paper, postage stamps, typewriters, newspapers and paper maps!  I think back to those time, and I shake my head!  Unbelievable.  We were the modern day Flintstones living in the stone age in comparison to the conveniences of today.

Now with iPhone, iPads, emails, text messaging, PC’s, digital advertising and navigation (GPS) systems, I cringe at the thought of having to change a ribbon in a typewriter!  Seriously?  Not even!  The only use I would have for a typewriter would be as a decorative piece used for starting “remember when” conversations, along with the house phone. 

When I took on the role of Technology Specialist for Lexus of Richmond, my Director of Fixed Operations shared this Lexus video with me.  Hilarious!  Made me feel a little nostalgic.  Watch this video with me as we travel down memory lane! 

Be sure to follow-up with my next blog post This is Now – The Automotive Concierge!

2011-2012 Pursuit of Perfection Scholarship Award!

$10,00017th Annual Pursuit of Perfection Leadership Award $10,000 Scholarship

We’re getting down to the moment of truth!  In the next couple of weeks, Lexus of Richmond will be recognizing one outstanding High School Senior Scholar-Athlete to be the recipient of a $10,000 scholarship during an ellaborate banquet at Ruth’s Chris Steakhouse!

For the past 17-years, Lexus of Richmond’s President, started what’s now our flagship charity, the PURSUIT of PERFECTION LEADERSHIP AWARD.  Each year $10,000 is awarded to a much deserved local #RVA student.  These nominees excel in not only the classroom and on the field, but in their community(ies) as well.

Along with the the $10,000 scholarship award, each student will have an opportunity to win an Apple iPad 3, courtesy of Lexus of Richmond. 

HERE’S HOW YOU CAN HELP YOUR FAVORITE STUDENT!

Click on this link to see all of the 2011-2012 scholarship nominees!  Show your support by voting for your “fave” as your FACEBOOK “Fan Favorite”.  The student you choose could when an Apple iPad 3, and all it takes are “votes”!  Voting begins today, Wednesday, May 9, 2012 through Sunday, May 20th, 2012.  The students with the most votes wins!  Again just click on this link, select the “Like” button at the top of our page and cast your vote.  Also, you can get status reports by following us on TWITTER @LexusofRichmond!   

We congratulate all of our 2011-2012 nominees!  Great job!

2013 Lexus RX350 – You’ve Got The Look!

Superior Styling

2013 Lexus RX350

It’s finally here!

Calls have been coming in!

Email inquiries have been sent!

Customers have visited our elite showroom!

We’ve experienced numerous drive-bys! 

Why all the buzz you asked?  Everyone has been waiting for the debut of the All-New 2013 LEXUS RX350, and we have it here at Lexus of Richmond!

I absolutely adore what Lexus did with the new spindle grill!  This bold change has taken the RX350 from smooth, cute and family-friendly to “sporty“, “powerful” and “intuitive“!  I’m confident in saying this new design is really going to cater not only to women (as it has in the past), but to men as well! 

I challenge you to come in for a driving experience that’s sure to make you want to not only drive this beauty, but own it!  I caution you!  When you make the newly designed RX350 your new vehicle, be prepared to get grilled by your family, friends and co-workers on why it took you so long to own such a magnificent car!

For more information on this vehicle, come by Lexus of Richmond where we have a Passion for Perfection!  No appointment necessary.

Sales Consultant of the Month – Robert Norton

Sales ConsultantIt is with pleasure that I introduce to you Lexus of Richmond’s SALES CONSULTANT of the MONTH for both March and April of 2012, the one and only Robert Norton!   I sat down with Robert on yesterday for an exclusive interview and here’s what he shared.
   
Robert how long have you been in the automotive industry?
“I have been in the automobile business since October, 1982.” 
 
 How long have you been with Lexus of Richmond?
“I have been with Lexus of Richmond for 6-years and 3-months”.
 
Robert, you have earned SALES CONSULTANT of the MONTH for 2-consecutive months.  What do you attribute your success to?
“There are several things I attribute my success to.  I keep in touch with my previous clients.  I have a good relationship with so many, that they remember me for their next car purchase.  Because I have such good relationships established, they refer others to me.  I sincerely try to serve the peopole I work with, educating and informing them without a lot of hoopla.  People know when you’re truly interested in helping them in any business.  I set goals every month for myself in writing.  I believe something happens when you reduce a goal to writing and then you are willing to put forth the effort to make it happen.”
 
Robert, what is in your opinion, the best selling Lexus model?  And why?
“In my opinion the LexusRX350 is the best selling Lexus model.  It has such a proven track record.  The styling, comfort, smooth ride, dependability, technology, and the resale value is absolutely the best in today’s market.
 
Robert thank you for the interview and congratulations again on your achievements.  I’m certain you will do equally well in the months to come.
“Thanks for this Kim.  I am humbled.” 
 
The pursuit of perfection continues!  Please come by and meet Robert Norton and our staff of friendly, competent Sales Consultants at Lexus of Richmond today!