Lexus of Richmond wants to make you aware of a new scam that targets customers with Lexus Enform Safety Connect. Lexus owners with a 2010 model or later, please be aware of this. There has been a report of customers who received phone calls with the phone ID “Toyota,” wanting to assist with renewing the Safety Connect program. The scammers then proceeded to take credit card information and make unauthorized purchases.
Although the phone call sounds very legitimate, please know that when it is time to renew the Safety Connect program, customers will receive a letter in the mail and sometimes an email. There will be no phone calls from Lexus or Toyota reminding you to renew your program, or asking for your credit card information.
If you notice any signs from this scam or notice any suspicious or fraudulent activity, please call 1-800-25LEXUS or visit here for more contact information. Choose the #4 prompt for Safety Connect specifically. Thanks for your attention and for your assistance in stopping these scammers.