Lexus of Richmond has received the 2011 ELITE of LEXUS recognition and we could not have accomplished this without the help, dedication and loyalty of our customers!
We are proud to have earned the title ELITE of LEXUS for 17-consecutive years in a row without fail. This distinction is only given to those dealerships that excel in sales, service and customer satisfaction! We received this honor because so many of our current and past customers have acknowledged their satisfaction with our service and attention to detail.
The most interesting fact is, before the first Lexus was ever built, Lexus Division Managers and associates committed themselves to providing the highest levels of product quality and customer service. Imagine! Long before the rubber hit the road, Lexus made a commitment to its customers right from the very start. How extraordinary is that! This promise is The Lexus Covenant (excerpts below)!
“Lexus will have the finest dealer network in the industry”.
“Lexus will treat each customer as we would a guest in our home”.
It’s been twenty-five years since that covenant was introduced and Lexus of Richmond conducts itself in that very manner today! Being rewarded this award is a prestigious honor and we do not take it lightly. We will continue to strive at being “elite” and offering our customers the Lexus treatment they’ve come to know and love.
We invite you to stop by our dealership and experience this exceptional service firsthand.