Tag Archives: awards

Sales Consultant of the Month – Robert Norton

Sales ConsultantIt is with pleasure that I introduce to you Lexus of Richmond’s SALES CONSULTANT of the MONTH for both March and April of 2012, the one and only Robert Norton!   I sat down with Robert on yesterday for an exclusive interview and here’s what he shared.
   
Robert how long have you been in the automotive industry?
“I have been in the automobile business since October, 1982.” 
 
 How long have you been with Lexus of Richmond?
“I have been with Lexus of Richmond for 6-years and 3-months”.
 
Robert, you have earned SALES CONSULTANT of the MONTH for 2-consecutive months.  What do you attribute your success to?
“There are several things I attribute my success to.  I keep in touch with my previous clients.  I have a good relationship with so many, that they remember me for their next car purchase.  Because I have such good relationships established, they refer others to me.  I sincerely try to serve the peopole I work with, educating and informing them without a lot of hoopla.  People know when you’re truly interested in helping them in any business.  I set goals every month for myself in writing.  I believe something happens when you reduce a goal to writing and then you are willing to put forth the effort to make it happen.”
 
Robert, what is in your opinion, the best selling Lexus model?  And why?
“In my opinion the LexusRX350 is the best selling Lexus model.  It has such a proven track record.  The styling, comfort, smooth ride, dependability, technology, and the resale value is absolutely the best in today’s market.
 
Robert thank you for the interview and congratulations again on your achievements.  I’m certain you will do equally well in the months to come.
“Thanks for this Kim.  I am humbled.” 
 
The pursuit of perfection continues!  Please come by and meet Robert Norton and our staff of friendly, competent Sales Consultants at Lexus of Richmond today!

 

Lexus of Richmond – 2011 Elite of Lexus Honorees

Lexus of Richmond has received the 2011 ELITE of LEXUS recognition and we could not have accomplished this without the help, dedication and loyalty of our customers! 

We are proud to have earned the title ELITE of LEXUS for 17-consecutive years in a row without fail.  This distinction is only given to those dealerships that excel in sales, service and customer satisfaction!  We received this honor because so many of our current and past customers have acknowledged their satisfaction with our service and attention to detail.

The most interesting fact is, before the first Lexus was ever built, Lexus Division Managers and associates committed themselves to providing the highest levels of product quality and customer service.  Imagine!  Long before the rubber hit the road, Lexus made a commitment to its customers right from the very start.    How extraordinary is that!  This promise is  The Lexus Covenant (excerpts below)!

“Lexus will have the finest dealer network in the industry”.

“Lexus will treat each customer as we would a guest in our home”.

It’s been twenty-five years since that covenant was introduced and Lexus of Richmond conducts itself in that very manner today!  Being rewarded this award is a prestigious honor and we do not take it lightly.  We will continue to strive at being “elite” and offering our customers the Lexus treatment they’ve come to know and love.

We invite you to stop by our dealership and experience this exceptional service firsthand.